Returns

Returns
Heritage Playing Card Company wants you to be happy every time you shop with us.  In the unlikely event that you are not absolutely delighted with your order please see our Returns Policy below.

Damaged Goods
All our parcels are carefully packed by hand.  Should your order be damaged in transit please save all packaging and contact shop@heritageplayingcards.com giving us details of your order and a description of the damage.

Delivery Charges
If you are returning an item because of an error on our part, or the goods are damaged, or you are not completely satisfied, we will be happy to refund all delivery charges incurred by you.  In all other circumstances where Heritage Playing Card Company is not at fault, delivery costs will become your responsibility.

To Return an Item
Should you be returning an order because you are not satisfied, please tell us why and return it in the original packaging.

Return address

Heritage Playing Card Company
P.O. Box 5820
ILKESTON
DERBYSHIRE
DE7 5ZH


This returns policy does not affect your statutory rights.

Cancelling an Item
Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. Exceptions are foodstuffs, beverages, and any item made specifically for you. To cancel a contract for non food and beverage items, please send your complaint in writing, giving the reason for the return as "Contract cancellation". Please package the relevant item securely and send it to us so that we are in receipt within seven working days of the date that the item was delivered to you.

The return address is:

Heritage Playing Card Company
P.O. Box 5820
ILKESTON
DERBYSHIRE
DE7 5ZH

For your protection, we recommend that you use a Recorded Delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the goods to you in error, the goods are damaged, or you are not absolutely satisfied with the quality of your goods. If we do not receive the goods back from you, we may arrange for collection of the goods from your residence at your expense. Please be aware that during this collection process, you will not be able to cancel any contracts for services carried out by us (for example, postage and packing). As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for those goods.